Return & Refund Policy

Our authenticity guarantee

Every item is 100% genuine, bought in-store in Australia, with a receipt photo available on request. If any item is ever shown not to be authentic, we'll refund you in full — that's our promise.

1. When you can return an item

We'll happily make it right if:

• Your item arrived damaged or defective.
• You received the wrong item or the wrong variant.
• The item is significantly different from how it was described.

Please report any of these within 48 hours of delivery, with clear photos or a short video, so we can sort it out quickly.

2. What isn't eligible

• Change of mind on pre-orders (these are bought specifically for you).
• Items that have been used, worn, or had tags removed.
• Opened beauty, skincare, food, or other hygiene/consumable products, for everyone's safety.
• Sale or clearance items.
• Minor colour differences caused by screens and lighting.

3. Pre-order deposits

Before we've sourced your item in Australia, you can cancel a pre-order for a full deposit refund. Once we've purchased it, the deposit is non-refundable, since we've already paid for the item on your behalf.

4. How to request a return or refund

Message us on Instagram or Viber, or email us, within the window above with your order number and photos. We'll review it and guide you through the next steps. Please don't ship anything back until we've confirmed.

5. Refunds

Once approved, refunds are issued to your original payment method (GCash or bank transfer) within 5–10 business days.

6. Exchanges

If you received a wrong or defective item, we'll exchange it where stock allows. If a replacement isn't available, we'll offer a refund or store credit — your choice.

7. Return shipping

If the return is due to our error (wrong or damaged item), we cover the return shipping. For other approved returns, return shipping is shouldered by the buyer. We'll always confirm the address and details with you first.